Frequently Asked Questions
- 1. How do we register in Gift Haven Registry? Is there a registration fee?
- 2. What if we already registered with a retail store's bridal registry, how do we maximize our gift list in Gift Haven Registry's website?
- 3. Can my fiancé /fiancée and I access our account at the same time using the same email address but in two different computers?
4. We already signed up for a registry in Gift Haven Registry but we were not able to receive the confirmation email. What should we do?
5. We lost the confirmation email that was sent to us bearing our log-in information and we can't remember our password. What should we do?
6. Can our account be closed due to inactivity?
- 1. What if we moved to a different address, can we still change the address in the preferred delivery address field?
- 2. I don't agree with the Registry Style Quiz Results, can we take the quiz again? Will the new results be posted on our profile page after?
- 3. I'm bugged with so much emails from Gift Haven Registry, how can I change my notification preferences?
- 4. How do I update our photo on our profile page?
Viewing Items and Selecting Gifts
- 1. How do we add items to our gift list?
- 2. How do we remove items from our gift list?
- 3. How do we manage the order of priority of items in our gift list?
- 4. How do we split the cost of a high value item?
5. What will happen if the units purchased by our guests are not enough to complete the total amount of the high value item?
- 6. We have split the cost of the high value item but we still think it might be too high for our guests, what can we do?
- 7. Can we revise the number of units used to divide the high value item once it is added to our gift list?
- 8. What will happen if the item that we selected as part of our gift list becomes out of stock?
- 9. Is there a limit as to how many items we can add to our gift list?
Dream Vacations Category
- 1. Why is there no button for adding the destination that we chose to our Gift List?
- 2. It has been 2 days and we haven’t gotten a call from the travel agency partner. What should we do?
- 3. If we decide to finalize and purchase the travel package beforehand to avail of the package rate, who do we pay and how can we remit our payment?
- 4. We already have the final amount of our chosen travel package as booked and paid to the travel agency. How can we update the amount in our gift list to reflect the total value that it amounted to?
- 5. We only enrolled for a vacation fund without booking the trip. Can we still change our chosen destination in our Gift List?
- 6. Is there a limit as to how many destinations we can add to our Gift List? How come we can only add one destination to our gift list?
- 7. We only enrolled for a vacation fund without booking the trip. We are close to achieving the total package cost of our chosen destination. Can we now opt to book the trip with Gift Haven Registry’s Travel Agency Partner?
- 8. How will we know the status of our vacation fund?
- 9. What will happen to the money in the vacation fund if at the end of our specified purchase period the contributed amount does not reach the total amount of the package cost?
- 10. What if at the end of our specified purchase period, the funds raised by our guests’ contribution do not reach the total package value of our chosen destination? Can we use it for a cheaper destination package instead?
- 11. What if at the end of our specified purchase period, we just want
to use the contributed amount to complete the purchase of other chosen
high value items in our gift list? Can we do this too?
Notifying your Guests
- 1. How do we notify our guests that we are registered with Gift Haven Registry?
- 2. How do we make a personalized Gift Registry Card?
- 3. How do we send our personalized Gift Registry Card to our guests via email?
- 4. What is the "Send Invitation Function" and how does it differ from the gift registry card?
- 5. Is there a limit to how many email addresses we can input in the send invitation page?
- 6. How come the email address that I entered is said to be invalid?
- 7. In case some of our guests do not receive the invitation and/or our Gift Registry card via email, can we resend it?
- 8. How will we receive the printed Gift Registry Cards from Gift Haven Registry?
- 9. Are there any fees or charges involved when we opt to receive the printed gift registry cards from Gift Haven Registry?
- 10. How long will it take for us to receive the printed Gift Registry Cards from Gift Haven Registry?
Receiving Gifts from Guests
- 1. How will I know when a guest has already viewed our gift list?
- 2. How will I know when a guest has already purchased a gift for us?
- 3. How can I change the settings for notifications received when a guest has purchased a gift for us?
- 4. How do I send a "Thank You Card" from Gift Haven Registry's website?
- 5. To make sure that our guests receive our "Thank You Card", can I add an additional email address for a guest, who already has a registered email address in the site?
Looking for a Registry
- 1. The website is asking for the Registry ID of the couple prior to registration. Where can we find this?
- 2. I'm having trouble locating my friends' page and gift list. What should I do?
- 3. Why do I need to input all these information about myself prior to viewing the couple's gift list?
- 4. I am a repeat visitor of this site but now under a different couple's guest list. Do I need to register again?
Viewing the Gift List and Purchasing A Gift
- 1. What do the numbers on the left side of the product or item mean?
- 2. For items that are available in retail stores, can I have the item reserved online and purchase it from the retail store after?
- 3. Why is the cost of some items very cheap but there are significant number of units displayed on the side?
- 4. What will happen if the total amount for the high value item shared by guests still does not reach the original amount of the item? What will happen to the money that I contributed for that gift?
- 5. What are the shipping, delivery, and processing costs for?
- 6. How do I make sure that the item that I'm purchasing online hasn't already been bought by another guest on the website or from the retail store?
- 7. Is there an option for me to receive the item that I purchased and I'll just personally give it to the couple?
Contributing to the Couple’s Vacation Fund
- 1. What are the other options available to contribute to the vacation fund of the couple?
- 2. Can I buy more than 1 gift cheque at a time so it will total to the exact amount that I want to give to the couple?
- 1. What are the methods of payment that I can use to purchase my gift?
- 2. Why is it that the only available payment option displayed is via Paypal? What if I don't have a Paypal Account?
- 3. What if I made a mistake or I changed my mind and I want to purchase a different gift? Can I still change the item for my gift purchase?
- 4. How will I know if my purchase order is already confirmed and my gift has been received by the couple?