Getting Started

• 1. How do we register in Gift Haven Registry? Is there a registration fee?

  Registration in Gift Haven Registry is absolutely free! Just go to the homepage and click on the box that says "Start Your Registry Now!" Fill in your names and email address on the next page and we will send you an email to activate your account. Once you click the link on the email, it will automatically bring you to the Couple's Registration page. All you need to do is to fill up all required fields and we will send you a confirmation email that will tell you that you have successfully registered with us. Now you can start viewing our gift categories to look for the perfect gifts that you and your fiancée/fiancé will enjoy.

• 2. What if we already registered with a retail store's bridal registry, how do we maximize our gift list in Gift Haven Registry's website?

  If you registered your registry with our partner retail store, we will transport your gift list to our website within 24 hours. We will send you a confirmation email so you can gain access to your account. You can even browse our categories so you can add more gifts to your list in case you find something that you like. For a complete and updated list of our partner retail stores, please go to our "About Our Partners" page.

• 3. Can my fiancé /fiancée and I access our account at the same time using the same email address but in two different computers?

  Unfortunately, you cannot. Every time you log in to your account, the system generates a unique session ID. If a different user logs in to the same account in a different computer at the same time, the system will create a new session ID that overwrites the current session ID. The system will automatically log you out.

• 4. We already signed up for a registry in Gift Haven Registry but we were not able to receive the confirmation email. What should we do?

  Kindly send us an email at customercare@gifthavenregistry.com with your full contact details, full groom's and bride's names, and registered email address so we can check and resolve the issue immediately.

• 5. We lost the confirmation email that was sent to us bearing our log-in information and we can't remember our password. What should we do?

  Kindly send us an email at customercare@gifthavenregistry.com with your full contact details, full groom's and bride's names, and registered email address so we can resend your confirmation email as soon as possible.

• 6. Can our account be closed due to inactivity?

  Yes. We will consider your account inactive when there is no customer initiated activity or contact for a period of six (6) months after the last log in session. Should you wish to get back into your account, you may do so by contacting our customer care team.

Registration

• 1. What if we moved to a different address, can we still change the address in the preferred delivery address field?

  Yes, just log in to your account by going to the "Update your Registry" box on our homepage. Once you have logged in, you will be directed to your Profile Page. Take a look at the links on the bottom left side of the page and locate the link that says "Edit your Account Information". Click this link and you will be brought to the Registration page that you once filled up. Please go to the "Gift Receiving Options" tab and kindly accomplish the page again with your new delivery address. Once done, please click on the "Save" button. Your new information will be uploaded to the site and our site administrator will take note of the changes.

• 2. I don't agree with the Registry Style Quiz Results, can we take the quiz again? Will the new results be posted on our profile page after?

  Yes, you can answer the registry style quiz as many times as you want. Once you accomplish the quiz, results will automatically appear on your profile page.

• 3. I'm bugged with so much emails from Gift Haven Registry, how can I change my notification preferences?

  If you want to change your notification preferences, just log in to your account by going to the "Update your Registry" box on our homepage. Once you have logged in, you will be directed to your Profile Page, take a look at the links on the bottom left side of the page and locate the link that says "Edit your Account Information". Click this link and you will be brought to the Registration page that you once filled up. Please go to the "Account Management Preferences" tab and kindly accomplish the page again according to your new specifications. Once done, please click on the "Save" button. Your new information will be uploaded to the site and our site administrator will take note of the changes.

• 4. How do I update our photo on our profile page?

  If you want to change your photo on your profile page, just log in to your account by going to the "Update your Registry" box on our homepage. Once you have logged in, you will be directed to your Profile Page. Take a look at the links at the bottom left side of the page and locate the link that says "Edit your Profile Picture". Click this link and you'll be directed to the "Profile Picture" page. Here, you may upload a new picture from your existing file. Once done, please click on the "Save" button. Your new profile picture will be uploaded to the site and to your profile page.

Viewing Items and Selecting Gifts

• 1. How do we add items to our gift list?

  After browsing the categories and finding an item that you want, just click on the item to go to the specific product page. Here you'll see the button "Add to my Gift List" right below the additional product photos. Just change the quantity to the specific quantity that you require and press the "Add to my Gift List" button. The specific item that you chose along with the specific quantity that you require will be added to your gift list.

• 2. How do we remove items from our gift list?

  If you change your mind and want to remove a particular item from your gift list, just go to your gift list. You may do so by clicking on the link "View my Gift List" on the upper right corner of the page if you're already logged in. If not, just log in to your account by going to the "Update your Registry" box on our homepage. Once you've logged in, you will be directed to your "Profile Page". Take a look at the links at the bottom left side of the page and locate the link that says "View your Gift List". Once you're already on your gift list page, just tick the box on the far left side of the item that you want to remove. Click on the "Remove" button on the same page then click on the "Save" button once you are satisfied with the changes you have made. Your gift list will be updated and the changes will automatically reflect on your Profile Page.

• 3. How do we manage the order of priority of items in our gift list?

  On your gift list page, put the number (based on your ranking preference) on the second box on the left side of the specific item. Just repeat this for all items in your gift list. Once done, just click on the "Update" button. You will notice that the items on your gift list are now arranged based on the rank that you specified. Once you are satisfied with the ranking, just click on the "Save" button. Your gift list will be updated and the changes will automatically be reflected on your "Profile Page".

• 4. How do we split the cost of a high value item?

  Once you are on the specific product page of the high value item that you are interested in, you will notice that there is a text above the "Add to my Gift List" button that says "Split the Cost". Once you click on this text, a drop-down list will appear and you can choose from the different options of splitting the cost into your preferred number of units. Once you have chosen from the drop-down list, the resulting cost per unit will appear. If this matches your preference, simply click the "Add to my Gift List" button. Your gift list will now display the specific high value item that you chose along with the specific number of units and the cost per unit needed to complete the purchase of this item.

  When all the units needed to complete the total value of the item have been purchased, the item will automatically be purchased for you and your fiancé /fiancée. You will be notified that the item has been completely purchased. You can expect the item along with the other gifts that will be delivered to your specified address.

• 5. What will happen if the units purchased by our guests are not enough to complete the total amount of the high value item?

  If at the end of your specified purchase period, it happens that the total amount of units purchased by your guests are still not enough to cover the total value of the high value item you chose to split, you will be offered two choices: to complete the gift or to cash out. If you choose to complete the gift, you will need to purchase the remaining units needed to complete the original amount of the item. If you choose to cash out, the total amount of the contributed gift units of your guests will be given to you in the form of a check along with the delivery of your other gifts.

• 6. We have split the cost of the high value item but we still think it might be too high for our guests, what can we do?

  You can split the item to a maximum number of sixty (60) units. Try splitting it with a higher number until sixty (60) so you can choose the best cost per unit for that particular high value item that you want. Make sure that you are satisfied with the unit cost of the item before clicking the "Add to my Gift List" button. Unlike other items that can't be split, high value items with this functionality can't be changed when added to your gift list. Should you want to edit the split cost per unit, you will have to delete it from your gift list and start over.

• 7. Can we revise the number of units used to divide the high value item once it is added to our gift list?

  Once you have split the cost of a high value item, you are no longer allowed to make further changes on the values. We advise that you carefully take into consideration the number of guests and the product price in determining the appropriate cost-sharing values of guests for the high value items.

• 8. What will happen if the item that we selected as part of our gift list becomes out of stock?

  Once an item in your gift list becomes out of stock, you will be notified via email according to your set notification preferences. The status of this item will also be updated in the website - both in the products page and the corresponding gift lists of couples who chose that particular item.

• 9. Is there a limit as to how many items we can add to our gift list?

  There is none. You can add as many items as you want to your gift list without having to worry about any quantity limits. Please feel free to choose and add desired items to your gift list.

Dream Vacations Category

• 1. Why is there no button for adding the destination that we chose to our Gift List?

  The process of adding a dream vacation to your gift list is a little different from adding items from the Dream Home Category and the Groom’s Corner. Booking a vacation is a bit more complicated due to the erratic changes in cost because of seasonality of airfares and accommodation fees. Therefore to protect the interest of our registered couples, we developed two options for you.

  • 1) The ‘Book Our Honeymoon’ Option is for those couples who are decided to finalize the chosen destination as their honeymoon. In simpler terms, the couple will book the trip and pay for it themselves. Once they update the amount of the vacation in their gift list, guests can start contributing to their travel fund by buying gift cheques. All gift cheques received will serve as their reimbursement for the trip that they paid for in advance. Therefore they will need to talk to a representative from our Travel Agency partner to secure the said package for them, including final dates, etc. By clicking the ‘Book our Honeymoon’ button, they are automatically adding the destination to their gift list but without the final amount yet. The couple can plug in the final amount paid once everything has been arranged with the travel agency. The form that appears after clicking the button is a call-out form. It will be sent to our travel agency partner so they are notified to contact the couple regarding the trip that they want to book.

  • 2) The ‘Enroll for a Vacation Fund’ Option is for those couples who don’t want to book their trip yet. This means that the price for the destination package is merely indicative and should they decide to book the trip, there is no assurance that the cost of the trip is still the same since no prior reservation was done. In simpler terms, enrolling for a vacation fund is like raising funds for a vacation that the couple wants to take. There is no commitment and the couple can choose to use the money in their fund as they wish. A form will appear after clicking the ‘Enroll for a Vacation Fund’ button. This is a form to write the couple’s personal message to their guests regarding their destination choice. Once they submit the form, the destination along with their message will be added to their gift list.

• 2. It has been 2 days and we haven’t gotten a call from the travel agency partner. What should we do?

  If it has been 2 days and you still haven’t gotten a call from our travel agency partner, please contact us either via phone or email and we will make sure that a representative from our travel agency partner contacts you immediately.

• 3. If we decide to finalize and purchase the travel package beforehand to avail of the package rate, who do we pay and how can we remit our payment?

  If you wish to avail of the package rate as detailed in the website, this means that you should choose the ‘Book Our Honeymoon’ option. Fill out the call-out form so our travel agency partner can get in touch with you. All dealings with regard to the trip is between the couple and our travel agency partner, Milleum Travel Corporation. This means that all passport requirements, visa and other entry-related requirements, travel itinerary and other travel-related services, reservation, payment, and settling of account are between the couple and Milleum Travel Corporation. Payment arrangements should be settled by the couple to Milleum Travel Corporation. You may ask our travel agency partner as to how you can settle your account. Gift Haven Registry is only responsible for adding the chosen destination to your gift list and making sure that you receive the gift cheques that your guests will contribute for your vacation fund.

• 4. We already have the final amount of our chosen travel package as booked and paid to the travel agency. How can we update the amount in our gift list to reflect the total value that it amounted to?

  If you view your gift list, it will display your chosen destination’s picture and name. There is a blank at the right side where the amount should be. Just fill this blank with the total value of your honeymoon and press enter. This will update your gift list with the amount for your vacation fund. You will notice that a progress bar will appear, this will soon display the amount that has been contributed by your guests to your travel fund. You may also write a short message to your guests as to why you chose this destination on the message box provided.

• 5. We only enrolled for a vacation fund without booking the trip. Can we still change our chosen destination in our Gift List?

  Provided that your guests haven’t started contributing money in your vacation fund, it is easy to change your destination. You just have to tick the box under the column labelled ‘Remove’ and click the ‘Update’ button on the upper right part of the Vacation Fund segment. You can now go back to the Dream Vacations Category and add the new destination that you want to add. But if your guests have already contributed to your vacation fund, removing that destination will also bring back your vacation fund to 0% on the progress bar in your new chosen destination. However, this does not mean that the contributed money is also erased from your account. We keep a history of your account on file but the limitation is, the previous contribution cannot be displayed in your gift list anymore since it is tagged with the destination that you removed. You may still opt to continue the new destination and raise funds from here. Rest assured, at the end of your purchase period, we will give you the total amount of raised funds from your previously removed destination and your current destination. The total amount raised will be given to you in the form of a check along with the delivery of your other gifts.

• 6. Is there a limit as to how many destinations we can add to our Gift List? How come we can only add one destination to our gift list?

  Yes, we have limited the number of destinations in your gift list to only one destination at a certain time. This is because we want to help you reach the total amount to be able to take that vacation. Adding more than one destination is not very realistic since you already need a lot of contribution to finish one destination. But if your first chosen destination has already been completed, you can easily remove the completed vacation fund and add the new destination that you have chosen.

• 7. We only enrolled for a vacation fund without booking the trip. We are close to achieving the total package cost of our chosen destination. Can we now opt to book the trip with Gift Haven Registry’s Travel Agency Partner?

  First of all, we want to congratulate you on this great news! You’re only a few steps closer to taking your dream vacation with your partner. Since you only enrolled for a vacation fund and did not make any prior reservations or booking for that package, we can’t guarantee that the total price is still the same as previously displayed in the Dream Vacations page. This is because there are so many factors that affect the price of the package. We will advise you to get in touch with our travel agency partner, Milleum Travel Corp. so you can proceed in inquiring for the package cost should there be any change from the published rate on the site. Please send us an email at administrator@gifthavenregistry.com with your complete details: full name of bride and groom, contact numbers, and preferred time of call on weekdays and/or on Saturdays. Upon receipt of your email, we will immediately contact a Milleum Travel representative to get in touch with you for your travel requirements. Please take note that the total amount raised will be given to you in the form of a check along with the delivery of your other gifts a few days after your specified purchase period has elapsed. Therefore payment arrangements for your trip will be solely between you and our travel agency partner.

• 8. How will we know the status of our vacation fund?

  You will receive notifications regarding gift purchases made by your guests depending on the preference that you set in your profile. You can receive them either after every gift purchase made, weekly, bi-monthly, or monthly. These notifications will also include updates regarding your vacation fund. Should you wish to check your vacation fund’s status or your other gift choices without waiting for the notification emails, you may do so by logging on to the Gift Haven Registry website and viewing your gift list.

• 9. What will happen to the money in the vacation fund if at the end of our specified purchase period the contributed amount does not reach the total amount of the package cost?

  If at the end of your specified purchase period, it happens that the total amount given by your guests for your vacation fund does not reach the total package cost, you need not worry. You will still receive the total amount that your guests contributed to your travel fund. The total amount raised will be given to you in the form of a check along with the delivery of your other gifts.

• 10. What if at the end of our specified purchase period, the funds raised by our guests’ contribution do not reach the total package value of our chosen destination? Can we use it for a cheaper destination package instead?

  If at the end of your specified purchase period, it happens that the total amount given by your guests for your vacation fund does not reach the total package cost, you are free to use the contributed money as you wish. Since the total contributed money will be given to you in the form of a check when your gifts will be delivered, you can opt to spend the money for an alternate destination that you and your partner wish to go to.

• 11. What if at the end of our specified purchase period, we just want to use the contributed amount to complete the purchase of other chosen high value items in our gift list? Can we do this too?

  If at the end of your specified purchase period, it happens that the total amount given by your guests for your vacation fund does not reach the total package cost, you are free to use the contributed money as you wish. You may use this to complete a purchase on your other chosen high value items in your gift list. We will be sending you a gifts summary at the end of your purchase period. This will show you all the gifts that you have received from all your guests. Once you are done consulting your gifts summary and have decided which item you want to completely purchase, please send us an email so we can facilitate your purchase. Any excess contributed funds will still be released to you via check during the delivery of your gifts.

Notifying your Guests

• 1. How do we notify our guests that we are registered with Gift Haven Registry?

  There are many ways to notify your guests that you enrolled in Gift Haven Registry's bridal registry service.

  • 1.) You can send them an invitation to view your registry with your personalized "Gift Registry Card" from the Gift Haven Registry website to their email.

  • 2.) You can also make your own "Gift Registry Card" from the website, download and save a copy in your computer and later on upload the picture to your Facebook account and tag your friends, who are invited to the wedding.

  • 3.) You can also send the saved copy of your Gift Registry card to your friends through a private message on Facebook.

  • 4.) Or you can also opt to receive the free one hundred (100) pieces of printed Gift Registry cards that you personally designed on the site from Gift Haven Registry. These cards will be delivered to you and you can insert these printed cards in the envelope with your wedding invitation.

• 2. How do we make a personalized Gift Registry Card?

  Log in to your account by going to the "Update your Registry" box on our homepage. Once you have logged in, you will be directed to your Profile Page. Take a look at the links on the bottom left side of the page and locate the link that says "Make your own Personalized Gift Registry Card". Once you click on this link, a window will appear asking you to choose between four (4) card designs in either landscape or portrait format. Once you click on your preferred design, you will be directed to a page where you can put your message, your name and your fiancé /fiancée's name, and a window below the blanks that shows the live preview of your card. You may opt to use the default message or write your own. Fix the alignment of the text as needed so it is placed at the center of the card. Fill in both your names. If you want to look at the different design options again, just click on the "Change your card" button. Click on the "Card Preview" button to see the final look of the card prior to downloading it. This pop-up window also contains any current promotions that we may have on the page.

• 3. How do we send our personalized Gift Registry Card to our guests via email?

  To send your personalized Gift Registry Card to guests via email, you must send it as an attachment to your email invitation. At the bottom left side of your Profile Page, click on the link that says "Send Invitation". Once you click on this link, you will be directed to a page where you can enter specific details about who you wish to invite and what you wish to tell them. At the bottom right side of the screen, you can see a check box with a short description that says "I would like to attach my personalized registry card to this email invitation". Simply tick the box if you want your personalized registry card attached to your invitation and delivered straight to your guests' inbox.

• 4. What is the "Send Invitation Function" and how does it differ from the gift registry card?

  The "Send Invitation Function", as its name suggests, allows you to invite guests to view your online registry. Not only does it allow you to send invites, it also permits you to choose your recipients and personalize your invitation message. Sending an invitation can be really easy. On the bottom left side of your profile page, you can click on the link that says "Send Invitation". To send your invitation, you will need to enter the required details in the corresponding fields and then click on the "Send" button. The gift registry card, similar to other registry cards, is purely optional. You can either attach it to your email invitation or if you are one of the first one hundred (100) to register with Gift Haven Registry, you will receive printed copies of your Personalized Gift Registry card.

• 5. Is there a limit to how many email addresses we can input in the send invitation page?

  There is none. You can add all email addresses to your recipient list. You can invite anyone and everyone to view your online Gift Registry.

• 6. How come the email address that I entered is said to be invalid?

  This message can appear if you entered an invalid email address. Valid email addresses generally take the format name@domain.com. Please re-enter the email address and check for possible errors. A valid email address must contain the following:

  • 1.) An "@" symbol

  • 2.) A maximum of 80 characters

  • 3.) A domain (the word after the @ symbol)
    Example: gifts@gifthaven.com is valid, but just gifthave is invalid

  • 4.) 3 or fewer characters after the last dot
    Example:gifts@gifthaven.com is valid, but gifts@gifthaven.info is invalid

  • 5.) Only printable characters

• 7. In case some of our guests do not receive the invitation and/or our Gift Registry card via email, can we resend it?

  If the invitation was not received, have your friend check their "Spam" folder to see if it was accidentally placed there by their email program. If it really did not go through their inbox, you can try sending it again.

• 8. How will we receive the printed Gift Registry Cards from Gift Haven Registry?

  You must provide us with all the necessary details we will need to print your registry cards. You can log in to your account by going to the "Update your Registry" box on our homepage. Once you have logged in, you will be directed to your Profile Page. On the bottom left side of your Profile Page, you can click on the link that says "View your Gift Registry Card". You need to enter the required details in the corresponding fields and then click on the Submit button. Upon receipt of your specifications, we will have your gift registry cards printed immediately. We will send the printed gift registry cards to your preferred delivery address.

• 9. Are there any fees or charges involved when we opt to receive the printed gift registry cards from Gift Haven Registry?

  Gift Haven Registry is pleased to print your personal Gift Registry cards for free. Please note, however, that this free gift is only valid for one personalized design of your Gift Registry Cards. Please make sure that the look of the Gift Registry card that you sent us is the final design that you would like to be printed. Requests for printing will only be approved once per registered couple.

• 10. How long will it take for us to receive the printed Gift Registry Cards from Gift Haven Registry?

  When you are prompted to specify the delivery date deadline, please input the latest date that you can wait for your printed Gift Registry cards. Please take note that we need a lead time of one week for printing and delivery for addresses in Metro Manila, and two weeks for delivery to locations outside Metro Manila. Depending on your location and deadline, your printed Gift Registry cards should arrive 2-3 weeks after your submission.

Receiving Gifts from Guests

• 1. How will I know when a guest has already viewed our gift list?

  Unfortunately, there is no way you can determine if a guest has viewed your gift list unless the guest decides to purchase a gift item.

• 2. How will I know when a guest has already purchased a gift for us?

  There is a simple way to determine if guests already purchased a gift for you. At the bottom left side of your profile page, click on the link that says "View your gift list". Once you click on this link, you will be directed to a page showing the details of your gift items. If the corresponding value below the heading that says "Purchased" registers a certain number aside from zero (0), that means the item has been bought by a guest. If the item is yet to be purchased, the quantity remains zero (0). If you'd like to track your purchases yourself in the run up to your wedding, we provide you with a live list status for your own private viewing. On your account management preferences page, you can set how often you would like to receive updates on activities concerning your gift list. When someone buys an item from your registry, we can immediately send an e-mail confirmation to both you and the gift giver.

• 3. How can I change the settings for notifications received when a guest has purchased a gift for us?

  At the bottom left side of your profile page, click on the link that says "Edit your Profile". Once you click on this link, you will be directed to a page that shows your account information. Should you wish to specifically edit the settings for your notifications, click on the "Edit" link located on the right most portion of the "Account Management Preferences" category. On this account management preferences page, you can set how often you would like to receive updates on activities concerning your gift list. Once done with the revisions, just click on the save button.

• 4. How do I send a "Thank You Card" from Gift Haven Registry's website?

  Once you have logged in to your account, you will be directed to your Profile Page. Take a look at the links at the bottom left side of the page and locate the link that says "Send Thank You Card" to access your "Thank You Card Manager". Your "Thank You Card Manager" will automatically detect who among your guests already made a purchase, and compiles a list of thank you card recipients. It allows you to create your cards the way you want it. You can choose card themes, type personalized messages and send out the cards fast and easy. If you wish to see the overall look of your thank you card, just click on the "Preview" button. Once you are satisfied with it, just click on the "Send" button to send your "Thank You Card".

• 5. To make sure that our guests receive our "Thank You Card", can I add an additional email address for a guest, who already has a registered email address in the site?

  Yes. You can input one or two email addresses for the same guest. Feel free to enter the email address of your recipients.

Looking for a Registry

• 1. The website is asking for the Registry ID of the couple prior to registration. Where can we find this?

  Click on the "Find Registry" link under the "Couple's Corner" tab. Once you click on this link, you will be directed to a page where you can enter specific details about the wedding registry you are looking for. To find a registry, enter the registrant's first and last name in the required fields. You may also refine your search by including the month and the year of the wedding. After specifying the registry details, click on the "Find Registry" button. The search will display several results, and from there, you can click on the wedding registry you wish to be part of. You will be directed to the page that contains the necessary details about the wedding registry. On the upper right hand corner, you will see the "Registry ID". The "Registry ID" consists of 9 characters; it begins with GHR, followed by four randomly generated letters and the last two numerals of the wedding year. You can also refer to the invitation that you received in your mailbox. This information is displayed in the e-invitation and also in the gift registry card attached, in case the couple opted for one.

• 2. I'm having trouble locating my friends' page and gift list. What should I do?

  If you cannot access the couple's account, the Registry ID you entered might be invalid. Verify if the Registry ID you entered is correct. If the problem persists, you can contact the couple directly and ask them their registry ID.

Guest's Registration

• 3. Why do I need to input all these information about myself prior to viewing the couple's gift list?

  As we verify your details during the sign-up process, you will need to provide us your personal information. Please note that this will aid us in ensuring a secure and hassle-free registry for the couple and the guests. By providing your personal information, you can help us verify your identity.

• 4. I am a repeat visitor of this site but now under a different couple's guest list. Do I need to register again?

  If you want to edit your account info, log in to your account by going to the log in link under the "Guests' Corner" tab. Once you have logged in, you will be directed to your Profile Page. Take a look at the links at the bottom of the page and locate the link that says "Edit Your Account". Once you click on this link, you will be directed to a page that shows your account information. Enter the new Registry ID on the corresponding field. Click on the continue button to view the current registry you wish to be part of.

Viewing the Gift List and Purchasing A Gift

• 1. What do the numbers on the left side of the product or item mean?

  The couple is given the prerogative to rank the items on their gift list according to priority. The numbers on the left side of the item denote the specific ranking preferences of the couple. You may use it as a guide to help you choose what gift item to give to the couple.

• 2. For items that are available in retail stores, can I have the item reserved online and purchase it from the retail store after?

  Unfortunately we do not offer this service as of this time. You may, however, try contacting the retail store directly and specify your request.

• 3. Why is the cost of some items very cheap but there are significant number of units displayed on the side?

  You might encounter this when the item on the gift list is a high-value item. The split-cost functionality permits cost-sharing among the guests. The price of the high-value item is broken into several units, which is then paid for by the guests. When all the units needed to complete the total value of the item have been purchased, the item will automatically be purchased for the couple.

• 4. What will happen if the total amount for the high value item shared by guests still does not reach the original amount of the item? What will happen to the money that I contributed for that gift?

  If the total amount of contributed gift units still does not reach the original value of the item and the purchasing deadline that the couple indicated has already elapsed, the couple will be offered two choices: to complete the gift or to cash out. If they choose to complete the gift, they will need to purchase the remaining units needed to complete the original amount of the item. Should they choose to cash out, the total amount of the contributed gift units of their guests will be given to the couple in the form of a check.

• 5. What are the shipping, delivery, and processing costs for?

  The shipping cost covers the charges incurred when we send your gift to the couple’s chosen delivery address. These charges added to the price of your gift upon checking out your gift cart covers the credit card processing and website maintenance fees that the site and our company needs to continue giving you and the rest of our users a smooth and convenient experience.

• 6. How do I make sure that the item that I'm purchasing online hasn't already been bought by another guest on the website or from the retail store?

  Our efficient online system makes sure that each gift bought from a couple's list is updated in terms of its status on the gift list. All activities concerning the couple's chosen gifts in their gift list are automatically updated and can be seen once the guest or the couple logs in to view the gift list.

  You will not be able to purchase a gift that has already been bought by another guest online unless the couple specified more than one (1) unit as their desired quantity. To ensure that there will be no doubling of gifts bought from the retail store, we process your order once we've confirmed the status of the item at the retail store. We will cancel processing of orders for products that have already been bought from the retail store. You will be notified through email that the gift you previously chose has already been bought, along with another gift suggestion. Each order processing will be completed within 24 hours of your confirmed purchase.

• 7. Is there an option for me to receive the item that I purchased and I'll just personally give it to the couple?

  Yes, provided that you change the default shipping address to your current address. If the shipping address on the check out page is left unchanged, the item purchased will be sent to the couple's chosen delivery address.

Contributing to the Couple’s Vacation Fund

• 1. What are the other options available to contribute to the vacation fund of the couple?

  To make it easier for you to contribute your desired amount to the couple’s vacation fund, we have 3 denominations of Gift Cheques that you can choose from: P100, P500, and P1000. All you have to do is to choose the quantity that you desire per denomination to reach the amount that you had in mind and add them to your gift basket. You can proceed to checkout anytime when your gift basket is complete.

• 2. Can I buy more than 1 gift cheque at a time so it will total to the exact amount that I want to give to the couple?

  Yes, you can just add your desired quantity per denomination to your gift basket. Once it has reached the amount that you desire, you can click the ‘Checkout’ button and proceed to paying for your total purchase.

Payment

• 1. What are the methods of payment that I can use to purchase my gift?

  You can use any credit card be it VISA, MASTERCARD, DINERS CLUB, AMERICAN EXPRESS or JBC to pay for your purchase. If you have a Paypal Account you can also use it to pay for the gift that you want to purchase.

• 2. Why is it that the only available payment option displayed is via Paypal? What if I don't have a Paypal Account?

  Our payment gateway is powered by Paypal but this does not mean that you have to have a Paypal account to be able to purchase an item. It only directs you to a page wherein you can input your credit card information safely and securely. The amount to be charged to your credit card will be transferred to our account. You can use any credit cards be it VISA, MASTERCARD, DINERS CLUB, AMERICAN EXPRESS or JBC to pay for your purchase.

• 3. What if I made a mistake or I changed my mind and I want to purchase a different gift? Can I still change the item for my gift purchase?

  Unfortunately, once you enter your credit card details, your card will already be charged for the specific amount of your transaction. Should you choose to exchange it with an item that is of equal value, we may be able to grant your request as long as your request is received within the same day of your purchase. For more information, please contact us directly via our office landline.

• 4. How will I know if my purchase order is already confirmed and my gift has been received by the couple?

  You will be notified via email when your order has been confirmed and your payment has been received in our account. We will confirm your order within 24 hours of your completed transaction. If you do not receive any email notification after 24 hours, please contact us directly so we can resolve the issue. At the same time, the couple will also be notified by email when a guest has given them a gift based on their specified preferences in their account management settings. This means that they can be notified every time a gift is purchased and will be sent through a list of summary of gifts received every week, twice a month, or on a monthly basis.